Customer Service

Everyone at TID is working hard to ensure you are getting the best possible customer service. Explore this section for more information on how to get the most out of your TID service.

Billing & Payments

Learn more about the bill you receive for TID energy service and all the methods of payment available to you.

For Your Protection

To help combat fraudulent individuals who falsely act as TID representatives, TID wants customers to be aware of the following facts about the way it conducts business, whether over the phone or in person.

Energy Theft Prevention

TID works hard to deliver safe, reliable, affordable utility services to you. Utilities tampering can be dangerous. Report energy theft today.

Tree Trimming

TID trims trees to prevent unsafe conditions and to maintain reliable electric service for its customers.

Storm Preparation and Safety

A few preventative measures during storm season can help ensure your safety and the safety of others, in addition to helping prevent a weather-caused outage.

Outages

View a map that displays areas experiencing unplanned outages.

Contact Us

Questions? Contact us. We can help.

Other resources

• Electric Rates page
• Water Rates page
• TID Claim Form (pdf)